Privacy Policy

Effective Date: 5/1/2025

At Chapter & Charm, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, shop with us, or engage with our services.

When you use our website or make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Order Information: Products purchased, transaction details, and order history.
• Website Usage Data: IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).
• Communication Data: If you contact us via email, social media, or our website, we may store your messages and contact details.

We use your information to:
✅ Process and fulfill orders (including shipping and payment processing).
✅ Communicate with you (order confirmations, customer service responses, newsletters if subscribed).
✅ Improve our website (analyze traffic, enhance user experience).
✅ Prevent fraud and ensure security (protect transactions and user accounts).
✅ Comply with legal obligations (tax and business record-keeping).

We will never sell or rent your personal information to third parties.

We use cookies to:
🍪 Enhance your shopping experience (keep items in your cart, remember preferences).
📊 Analyze website traffic (Google Analytics helps us understand how visitors use our site).

You can disable cookies in your browser settings, but this may affect certain website functions.

We may share necessary data with trusted third-party services to process payments, manage shipping, and improve our website. These include:

• Payment processors 
• Shipping carriers 
• Email marketing providers (if you opt into newsletters)

These third parties are required to keep your data secure and use it only for the intended purpose.

We take security seriously and implement:
🔐 Secure payment processing (encrypted transactions).
🛡️ Website encryption (SSL certificates protect your data).
🚫 Access restrictions (only authorized personnel can access personal data).

Despite these measures, no online data transmission is 100% secure. Please notify us immediately if you suspect unauthorized access to your information.

You have the right to:
✔️ Access, update, or delete your personal data (email us for requests).
✔️ Opt out of marketing emails (unsubscribe link in emails).
✔️ Disable cookies (through browser settings).

Our website is not intended for children under 13 years old, and we do not knowingly collect data from minors.

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy, contact us at:
📧 info@chapterandcharmco.com
📍 100 E Madison Street, Waterloo, WI 53594